Terms and Conditions

All Terms and Conditions apply without exclusion, once you have purchased an event for yourself and/or your companions or you have been offered an event (herein referred to as “you”), provided by Nara in the City and/or its subcontractors including but not limited to, transport companies.

(All of the above herein referred to as “Nara”, “we”, “us”, and “our”.)

The Event referred to herein is the duration between when Nara in the City staff arrives at the event location and vacate the location after the event, including setting up before the event and clearing up after the event.

Food and Beverage Consumption

  • All Food and Beverages are halal as per UAE law for food-establishments. No pork will be included in our catering services.
  • All alcohol provided at your event is intended for adults above 21 years old only. You understand that Nara in the City staff members may check IDs from time to time to make sure all attendees comply with those rules.

Booking Policy & Payment Terms

  • A site visit of the event venue is required prior to issuing your proposal. During this site visit, the client must inform the team of where we can access water and electricity that may be used for the duration of the event.
  • A Deposit of 50% is due upon signing of the catering agreement to schedule your event. This payment will be applied to the total invoice. Your booking is tentative and not complete without the deposit payment and a signed proposal.
  • All tentative bookings will be held for 7 working days from the submission date of our proposal.
  • The final balance is due 10 days prior to the event date. After final payment is made all additional charges, i.e., additional guests, additional equipment, menu items or services will be charged prior to the event with payment due immediately.
  • Nara in the City reserve the right to cancel your event if the final balance due has NOT been settled prior to your event without a written approval from Nara and your deposit WILL NOT be reimbursed.
  • Delayed Final Balance payment after the date of the event WILL NOT be granted to NON Dubai residents or Dubai registered corporate entities.
  • If Nara agrees to a delayed Final Balance payment, and in case of late settlement of the Final Balance over the pre-agreed date, Nara reserve the right to charge an interest of 9% p.a. late payment fee calculated pro-rata temporis based on the Final Balance amount as per Article 84 of the UAE’s Commercial Code.
  • If your booking is within 15 days of your event, we require a full payment to confirm your reservation. 
  • Inform Nara in the City of final number of guests within 5 days in advance of the event. Nara in the City will not discount or reduce prices if the actual number of your guests at the time of the event is less than the guest count submitted by the deadline outlined in the Catering Agreement. However, Nara in the City reserves the right to adjust the final balance due in the event of an increase in the number of guests which may involve additional food, equipment and staff.
  • Acceptable payments are credit/debit cards, checks, cash or money orders. Due to increasing costs & changing compliance regulations, a 3% Convenience Fee will be assessed on all Visa, MasterCard, Discover Card and American Express credit card transactions. This fee is not greater than our cost of acceptance. No transaction fee will be assessed on payments made by Debit Card or any other form of payment.
  • Any Additional consumption during the event MUST be settled ON THE DAY of the event.
  • The duration of the food service will not exceed 3 hours from the agreed starting time, in line with food safety regulations.
  • The client must provide Nara in the City a valid parking space for the food/equipment truck at the event venue.


  • Menu:

All prices are based on current market of food ingredients. Prior to booking, prices of menu items may change. We will inform you of any changes that may affect your booking and/or your menu.

  • Additional Charges:

All equipment and supply rental costs are separate. Scheduling will be arranged by Nara in the City’s Staff. While we will do our best to ensure that all equipment ordered are available to your event, we reserve the right to replace any items that is not available or damaged by an equivalent item. You will be informed in advance of such occurrences.

  • Taxes and Other Fees:

7% Dubai Municipality Fees (Dubai) / Destination Fees (Other Emirates) applicable on Food and Beverage.

5% VAT on all costs

Licenses, other municipality fees as well as any other levies that may be charged to proceed with an event, will be solely borne by the client.

  • Damage and Liability:

Nara in the City maintains general liability insurance for the services we provide. Customer understands that Nara in the City shall not be responsible for the loss of or damage to any items provided, rented, or furnished by Customer unless such loss or damage was caused solely by the gross negligence or misconduct of Nara in the City staff. 

Nara in the City will not be held responsible for the theft, lost or damage to any personal effects of Clients crew or staff.

Responsibility & Liability

  • Customer:

Nara in the City will assist with any additional items during the event. However, we are not financially responsible for any items provided by the customer for the event (i.e. beverages, flowers, cake, gifts, etc.). We will only be responsible for those items and services listed on the Catering Agreement as provided by us. It is understood that the customer will conduct the event in full compliance with all applicable laws, ordinances and regulations, and facility contract. Please note that food safety is important to Nara in the City.  Please inform us of any known food allergies Customer or guests may have. 

After the event, leftover food may remain with client where on-site refrigeration is accessible to our staff. After which Client assumes all liability resulting in failure to properly maintain safe food temp’s and storage of food.

Waiver of Liability; the client agrees to release Nara in the City irrevocably and unconditionally from liability, claims, actions and causes of action arising out of or related to any loss, damage, illness, death or injury sustained by any participant in connections with any food, services, personnel, beverages, rental items not directly provided by Nara in the City.

Nara in the City accepts no liability for any food supplied to the Client by another caterer (or food products suppliers by the Client themselves) in addition to those arranged by Nara in the City.

  • Caterer:

Nara in the City can manage all your event needs, including event coordination for all events, staffing, and providing tables, chairs, linen, china and floral arrangements. Rentals and Event Services are charged in addition to catering services. Caterer’s performance is contingent upon the absence of accidents, severe weather, or any other cause beyond the caterer’s control. The caterer assumes no responsibility in case the event facility is unwilling or unable to have the event take place on the event date.  Caterer, may, at its sole discretion, make reasonable substitutions to menu, equipment, and other services listed on the invoice.

Menu Selections & Changes

  • Final menu selections must be confirmed no later than 5 days prior to the booking date. Requests for changes to menu selection within 5 days prior to a function will be considered at the sole discretion of Nara in the City. We will do everything possible to facilitate your requests, but not all changes can be guaranteed, and substitutions may be suggested where items are not available. In the case of supply shortages outside of our control, menu and beverage items may be substituted by a similar product.

Dietary Restrictions, Allergies and Medical Conditions

  • You are required to let us know of any (a) dietary restrictions, (b) allergies and (c) other medical conditions at the time of booking your event.
  • We cater for vegetarians, gluten free, lactose free and more, please inform your event manager 7 days before the event date if you require any special diet.
  • While there is no guarantee of our being able to accommodate any dietary restrictions, we will do our level best to do so.

Equipment breakage / loss / liability

  • Client assumes full responsibility for any damage or loss of any equipment, including but not limited to tents, tables, chairs, linens, glassware, décor, china or flatware. Any lost, stolen, or damaged equipment will be charged to the client at    replacement cost. All equipment should be present and ready for pick up by Nara in the City after the event. If Nara in the City staff is not on site for the event, client is responsible for the safety of all food setup and serving including any heated chafing dishes left on site. Nara in the City does not accept responsibility due to negligence by the client or any attendees of the client’s event that causes any damage as a result.
  • Nara in the City may rent equipment for Customer event needs. Rented equipment must be utilized as intended and returned in its original state to the Caterer. If product is damaged, lost or stolen, additional costs may be incurred. Caterer will inform Customer of any / all costs.  Caterer will invoice Customer any additional costs incurred, which should be paid upon receipt.


  • Requests for postponement of a booking must be received in writing and no less than 10 days prior to the booked event. The rescheduled booking date must be within 6 months of the original booking unless otherwise agreed upon in writing and is subject to availability. All monies paid to date will be allocated to the new function date. Nara in the City reserves the right to withhold all or part of the deposit for administration team and service costs incurred.


  • Event Timeline and Staffing

Each Event is unique and will require a different timeline. Details will be discussed prior to booking to ensure staff and needs are met. Event staffing is based on the guest count and date of event. Nara in the City staff will discuss service plan for the Event prior to booking. Pricing may vary based on event needs. If your Event exceeds the allotted duration, additional hours may be invoiced to the Customer at the rate outlined in the catering agreement per Service.

Nara in the City provides a free customized menu(s) for the event, and one will be created based on the event colors/theme. Please provide at booking any additional details.

Tastings are provided for selected food menu items at no cost to the event organizers.

Force Majeure

Any delay or failure in the performance by Nara in the City shall be excused if and to the extent caused by the occurrence of a Force Majeure. For purposes of this Contract, Force Majeure shall mean a cause or event that is not reasonably foreseeable or otherwise caused by or under the control of the Party claiming Force Majeure, including extreme weather, fires, floods, explosions, riots, accidents, governmental acts, lockdowns, injunctions, power failures or labor strikes.

Any dispute or claim arising out of or in connection with your booking with Nara shall be governed and construed in accordance with the laws of Dubai and the UAE and the Dubai Courts shall have exclusive jurisdiction.